Nicosia, Cyprus. Foody and Wolt said they have procedures and mechanisms in place to maintain hygiene and safety standards in food deliveries. The statements came as Cyprus health services announced plans to inspect the conditions under which food and beverages are transported.
Platform responses
Foody said on Friday that there have been no recorded systematic incidents suggesting a problem with cleanliness or hygiene in delivery boxes fitted on motorcycles.
The platform told the Cyprus News Agency that documenting a direct connection between food going off during the distribution process was particularly difficult because the food is packaged and does not come into direct contact with the delivery cool box.
Foody on Friday and Wolt on Wednesday said hygiene was a priority, that they regularly checked food delivery equipment, and that they followed up on customer complaints.
Health services action
The health services said on Wednesday they had sent letters to OEV and Keve concerning food deliveries through online order platforms, including those carried out by car.
On Thursday, the health services said they planned to launch inspections of food delivery drivers to examine the conditions under which food and beverages are transported.
Following the health services’ letter, Wolt said it would be upping its game.
Consumer association concerns
On Wednesday, the Cyprus Consumer Association said it had approached delivery drivers to inspect motorcycle cooler containers. Association president Marios Drousiotis said only two drivers agreed to open their boxes for inspection.
The association said that while not all boxes can be considered to pose a health risk, Cyprus’ summer temperatures and a failure to sanitise containers after each use can increase dangers.
Driver guidance
Foody said it also has a Rider Academy app through which delivery drivers are continuously guided on the proper handling of orders and on maintaining hygiene and safety standards.
