Nicosia, Cyprus. Cyprus’ department of electronic communications said on Monday it was in regular contact with Hellas Sat to resolve television reception issues following the country’s transition to the DVB-T2 digital broadcasting system. The department said the switch requires viewers to retune their television channels.
Viewer requirements after the transition
Households with older television sets that do not support DVB-T2 technology must purchase an external decoder to continue receiving broadcasts. The department advised consumers to consult retailers when buying a decoder to ensure compatibility with the new standard.
Settings and support
The department said some television sets imported from Greece may require users to adjust the regional settings to another European country, as certain software versions do not automatically tune to the new transmission frequencies.
Support is available through the Hellas Sat call centre, which operates daily until 9pm at 22000737. While the department acknowledged that high call volumes have caused delays, it said Hellas Sat is committed to contacting anyone whose call could not be answered immediately.
Other sources of reception problems
Authorities said some reception problems originate from household antenna systems or internal wiring rather than the network itself. Hellas Sat has promised to provide technical assistance in these cases.
Broadcasting upgrade
The department described the move to DVB-T2 as a significant technological upgrade, saying Cyprus was among the last European countries to adopt high-definition television broadcasting.
