Nicosia, Cyprus. Kyndryl has launched Kyndryl AI Orchestration for Business, a capability intended to help organisations deploy AI agents across critical operations at enterprise scale.
AI orchestration framework
The capability is built on the Kyndryl Agentic AI Framework and is aimed at organisations in retail, consumer packaged goods, travel, transportation and other sectors.
According to Kyndryl, it is designed to help companies move beyond AI experimentation and siloed workflows by enabling autonomous interaction with AI agents across supply chains, commerce, finance, IT and customer service.
Operational coordination and governance
Kyndryl said the capability coordinates and aligns business functions while supporting controlled execution at scale. It also applies governance rules and policies for AI agents.
The company said the platform combines data, business events and AI agents from across an organisation to support role-based decision-making and real-time action.
Executives and frontline teams can receive proactive alerts, recommended actions and built-in agentic workflows, allowing them to intervene or approve automated actions before disruptions affect customers or broader business outcomes.
Regional adoption
The launch comes as businesses, including those in Greece and Cyprus, seek to use AI to provide more personalised experiences, respond to developments in real time and deliver seamless services. Organisations continue to face challenges integrating the technology into complex operational environments.
Matteo Taglioni, vice president and managing director of Kyndryl for CEE&EM, said organisations across the region, including Greece and Cyprus, are rapidly adopting artificial intelligence as a strategic driver for growth and competitiveness.
He added that the value of AI comes when it is deployed operationally at scale, safely and responsibly, in critical business environments.
Commerce applications
In commerce, the capability connects supply chain operations, pricing, promotions and customer experience management. Kyndryl said this can help organisations anticipate changes in demand, address potential disruptions earlier and deliver more personalised experiences while maintaining operational control.
