Cyprus Public Transport challenges audit findings, points to service upgrades
Cyprus Public Transport questioned an audit survey’s sample and highlighted passenger ratings and improvements introduced since the research was carried out.
Nicosia, Cyprus. Cyprus Public Transport on Thursday rejected an audit office report published the previous day, which found that 63 per cent of respondents would not take the bus again. The operator said it had “already moved on” while acknowledging service weaknesses identified by the audit.
Operator disputes wider conclusions
The company said it treated the findings seriously and accepted that the report highlighted deficiencies and opportunities to improve. However, it challenged the broader conclusions drawn in some headlines, saying that “nothing in the report shows a service in crisis”.
According to the operator, the 63 per cent result came from 110 audit office staff members who made bus journeys as mystery shoppers. It said almost all owned cars and were comparing a single bus journey with travelling in their own vehicles, a sampling limitation acknowledged in the report itself.
Cyprus Public Transport argued that evidence from regular passengers offered a more representative picture. It cited research by the University of Nicosia showing that passengers gave the service an average score of 7.89 out of 10 in April.
Digital information and onboard changes
The operator said the audit research took place last year and highlighted changes introduced since then.
These included a replacement website and an updated Pame app offering live vehicle tracking and expected arrival times. According to the company, both platforms use one database to ensure that passengers receive consistent information.
It also said its entire route network was now listed on Google Maps, which it described as the world’s most widely used journey-planning tool. Live data comes directly from the transport ministry’s telematics system for public passenger transport, providing another dependable option for planning journeys, the operator said.
The company added that it had improved recorded announcements identifying bus stops and adjusted their volume. It said information provided to passengers onboard throughout their journeys had also been improved.
Bus stop investment
Cyprus Public Transport also highlighted a major investment programme launched by the transport ministry in recent years to renew and improve every bus stop across Cyprus.
The operator said it provides route details and timetable information for the new stops.
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