European Consumer Centre Cyprus handled 864 cross-border complaints in 2025

Nicosia, Cyprus. The European Consumer Centre Cyprus received 864 complaints concerning cross-border transactions and 557 information requests during 2025, its annual report said. Approximately 53 per cent of cases and enquiries were successfully resolved.

Case resolution and consumer satisfaction

According to the report, the centre worked with its counterparts in other EU member states to seek settlements outside court that were satisfactory to those involved. Referrals to other bodies offering alternative dispute resolution accounted for only 4.8 per cent of cases.

The report put consumer satisfaction with the handling of cases at 95.24 per cent, describing that level as an achievement sustained over many years.

The centre is part of the Consumer Protection Service within the Ministry of Energy, Commerce and Industry. It offers consumers advice and practical help without charge when problems arise from cross-border transactions within the EU or with Norway and Iceland.

Education and public information

The report said more than 1,114 pupils from primary schools participated in the centre’s “Safe Online Shopping” educational programme in 2025, as part of its public education and information work.

Officials from the centre also discussed consumer rights on radio and television, focusing particularly on online shopping and air travel.

Contributions to European consumer protection

The centre also took part in questionnaires, surveys and consultations organised by the European Commission and the European consumer network, according to the report.

It said those contributions supplied responses grounded in evidence and supported efforts to improve consumer protection and information throughout the single market.